Trouble logging in? Let's fix that

Can't get into your account? Here are the most common reasons and how to sort them quickly.

I'm not receiving a password reset email

If you've requested a password reset and the email hasn't arrived, here's what to check:

1. Check your spam or junk folder — reset emails sometimes end up there.
2. Make sure you're checking the right inbox. If you have multiple email addresses, try the others — you may have signed up with a different one.
3. Wait a couple of minutes and try requesting the reset again.
4. If it's still not coming through, contact us at yourfriends@goodtape.io with your login email and we'll get you back in.

I'm getting an "account not found" error

This usually means the email you're entering doesn't match what's on your account — either a typo, or you signed up with a different address than you think.

1. Double-check for typos in the email field.
2. Try any other email addresses you use — work, personal, or otherwise.
3. If you signed up via Google, try the "Continue with Google" option instead of entering your email manually.

I signed up with Google, but can't log in

Good Tape supports both email/password login and Google sign-in — but they're separate. If you created your account using "Continue with Google," you need to log in the same way each time.

What to try

1. On the login page, select Continue with Google instead of typing your email and password.
2. Make sure you're selecting the correct Google account if you have more than one.

Trying to log in with your Google email as a regular email/password won't work if you originally signed up via Google — the accounts are linked differently.
 

I'm on a Business plan and can't access my account via SSO

SSO (Single Sign-On) is available on the Business plan and lets your whole team log in with your organisation's existing credentials. If SSO isn't working as expected:

1. Check with your team admin that SSO has been fully set up on your organisation's side.
2. Make sure you're using your work email address — the one connected to your organisation's identity provider.
3. Try logging out completely, restarting your browser, and signing in again via the SSO option.
4. If you're the admin setting SSO up for the first time, contact us at yourfriends@goodtape.io so we can walk you through the onboarding.